Celebrating their first year of trading SureFact Australia Pty Ltd (SureFact) Patrick Henderson and Paul York can’t believe where the time has gone but they can believe how successful they have been. “Paul York and I, along with the rest of the team have worked extremely hard as you have to make a success of a new business” Patrick Henderson SureFact Managing Director said.
With over 15 years experience in the Insurance Industry Patrick saw an opportunity to enter the investigation industry to meet the needs of claims managers. Joining forces with Paul York who served in the Victorian Police Force for ten years, together they have developed a formidable business with a reputation for timeliness and quality.
From the very outset Paul and Patrick understood that to be successful they would need a reliable and proven technology partner to provide a case management system. Paul explained, “We needed to be agile and focused in going to market so we didn’t want to try and build a system ourselves. We knew from experience spreadsheets were not the answer. The System needed to be deployed in weeks, be affordable, take the administrative burden out of doing business with our clients and meet APRA’s stringent rules regarding Australian data security and off shoring (jurisdiction).”
After an extensive exercise in evaluating the systems available in the marketplace, SureFact selected the Polonious Case Management System. Polonious Co Founder Alasatir Steel said, “Having started my own Investigation firm I have an intimate understanding of what SureFact needed to achieve in their first year of trading, managing costs, exemplary customer service and accurate reports, invoicing and briefs are essential to ensuring a positive reputation in the marketplace. Fortunately, Polonious has been providing those elements now for over eight years.”
After the decision was made to subscribe to the Polonious case management service SureFact were live in eight weeks.. “The SureFact team’s commitment to using the system was the key to the fast rollout.” said Alastair.
With the Polonious Case Management system bedded down Patrick and Paul are focused on securing SureFact’s success through its ability to achieve agreed outcomes whilst delivering on its customer service excellence philosophy.