Complaints Management

Complaints Management:
Polonious ensures the reputation of your University by providing processes and procedural rigor pertaining to funding and grants for research programs.

When complaints arise they can be managed quickly and efficiently without the need to source through spread sheets, email, calendars and folders on hard drives. All the information is stored in Polonious is easy to access, logical and reportable system.

When complaints turn into serious misconduct your organisation will come under scrutiny from internal and external stakeholders. Deploying Polonious will give you peace of mind that your staff can meet any inquiry efficiently and effectively.

Research Integrity
Using Polonious to manage Research Integrity issues provides insightful trends across faculties which can be used to pin point future improvements in training and mentoring.

Polonious can be used to manage the following research integrity situations; Plagiarism, Grants, Conflicts of Interest, Copyright/IP, Duplication, Inadequate Record Keeping and Breach of Protocol (HREC, HREAP, ACEC, IBC, RSC, Privacy)

Funding Management
Polonious provides an single point of reference to manage funding (research, grants), Budget to Expenditure, Approvals, Certificate of Currency, Training, Emails, Meetings, Report Commitments and Protocols (HREC, HREAP, ACEC, IBC, RSC, Privacy).

Capabilities
Dashboards allow users to easily navigate and filter cases to identify workloads, potential bottlenecks, delays or resource issues and make decisions in real time.

Defined business processes ensures best practice, ownership by participants, accurate measurement, easier training, better outcomes, consistent practices and easier reporting. Process redesign is then possible bases on rigorously collected data.
Email, correspondence and report templates save significant time wastage reentering data. Automated case creation and output save additional administrative burden. Less administration means faster delivery and a better customer experience. Business intelligence reporting not only saves time but also ensures consistency of reporting with data traceable directly back to each individual case and the actions and metrics recorded ensuring accountability and enabling informed decisions.

Why Polonious?

✓ NO large initial investment.
✓ NO development costs.
✓ NO delay.

✓ YES return on investment.
✓ YES return on assets.
✓ YES business continuity.

Polonious allows you to have an enterprise solution up and running without the delay or costs usually involved.

A proven history of success delivering advanced solutions to market leading organizations.

We invest in research and development and product improvement to ensure our customers always have the latest tools at their disposal.

We remove the unknown and often surprising costs involved with many IT projects.

Polonious case management brings enhanced organization, tracking and automation to complaint management and manages the process from referral to close, driving best practices throughout.

Real time information, dashboards and timelines contribute to operational efficiency and the most effective use of resources. The result is improved outcomes and savings on operational costs.

The benefits of moving to a single point of reference for users, vendors, clients and specialists with integrated messaging and document management enables an impressive return on investment.

Polonious professionals work with all our clients to define their business processes and replicate them within the solution. We also assist and manage the implementation and adoption of the solution and integration.

Since 2006 we have helped over 50 customers refine their business processes to become more efficient and compliant whilst reducing operational costs.

Whatever your challenges we have faced them before and bring to the table a wealth of problem solving experience and the market leading toolkit for case management.

Last updated: September 19th, 2014