FEATURES:

* Cases can be created manually or automatically based on data from external systems or web forms.

* Cases can be assigned to suppliers or specialists based on region, coverage, skills and more.

* Budgets can be established and tracked.

* Users can access appropriate information about cases.

* Users can maintain diaries of cases.

* Documents can be attached to cases, including images, video and audio files.

* Procedure templates can be created for different types of cases to standardize business process and increase overall consistency.

* Information about various parties to a case is centrally stored and maintained.

* All events are logged and time-date stamped.

--> BENEFITS

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