Why are so many different companies choosing Polonious CMS as the CORE application in their business?

YOUR BUSINESS PROCESS:

More than any other factor the ability to configure an investigation management solution to reflect your business process gives us the edge over our competition.

The CMS is a configurable platform that you can tune to your process.

In the past this has been the driving force for many investigation companies and insurers to build their own systems. Now without a large initial investment and without having to incur ongoing development costs you can have an enterprise solution to case management.

The Polonious CMS application gives you the framework and tool set that allows you to build your business process into our application.

You design the templates complete with default Suppliers, Clients, Business Units (infinite hierarchy), default lead times to due and review dates and upload standard documents associated with the case type template. As well as this users can define procedures, QA measures, references, default roles, statuses and skills (absolute and graded). Templates can be copied and re used for similar case types.

Although a template insures a repeatable business process we realize that each case is unique so during the case users can steer and document the case as it progresses.

SECURE CONTROLLED COLLABORATIVE WORKING ENVIRONMENT
With Polonious CMS, progress can be tracked in real time and findings can be analyzed and reported on instantaneously in a range of formats to suit internal and external customers.

Once logged in, the user’s view of the world is dependent on many factors including their role as a specialist, client, supplier or internal staff and the business units they are attached to. This is completely user definable.

Via the dashboard users immediately get their view of their cases with statuses and key dates identified.

Users in the field can update case information directly with any device that can access the internet.

Managers in the office can access the newly updated data at the press of a button and share it with internal or external clients.

Clients and suppliers are always aware of the progress of their cases either by automated messaging or by logging in.

The hub of the system is the shared diary. All the users have the ability to make diary entries of varying types and see appropriate entries in the system. Users can enter text, change status, upload documents or media, check off completed procedures, record relevant metrics like investigation time, travel time, expenses or kilometers travelled, proof entries made by others, record complaints or use the diary entry as a basis to create a report.

If appropriate the new diary entry will be emailed or a summary sent via text (SMS) or email to interested parties on its completion. In short the diary keeps everyone informed.

IF I CAN DO IT FOR FREE ON THE INTERNET WHY CAN’T MY BUSINESS APPLICATION?

It can. We know there are a set of features that our customers expect from a leading application so we included them;

  • AJAX search abilities. These are the drop down menus that appear automatically when you are typing to make your selection easier. But we go much further than just giving you a list of say specialists. If you want we filter the list by their location, accreditation to work for that client and skill set.
  • Case timeline with all diary entries, completed procedures and key dates viewable.
  • Automated SMS and Email reminders on key dates, change of status or new diary entries.
  • Click and type SMS and Email integration with the ability to attach relevant documents.
  • Automated creation of diary entries to record all communication.
  • The ability to attach any kind of digital data, including video and audio to the cases, the case template or to the specialist.
  • Powerful text search functions. All the data, word processing documents, spreadsheets and .PDF files are searched at once.
  • Complete audit trail with time, date and user stamp.
  • Create templates that use case data in form letters and output to .doc .pdf or (Open Standards) .odt
  • QuickSearch ability that takes you straight to the case when you type in any of the case reference numbers.
  • WebForms allow users to report cases, incidents etc. via a normal web page that then creates a new case.
  • Upload investigator logs from spreadsheet entries.
  • Generate invoices based on case data.
  • Export data from PCMS and load it into i2 for intelligence analysis.
  • Create parent -> Child relationships between multiple cases to manage the investigation of fraud rings.
  • User defined item types to record the metrics that your organization needs.
  • Interact with third party applications such as i2 analytics, Fraud Focus Predictive Modeling and external claims systems.

ANALYTICS

End User Reporting
Nothing is as personal or as important as getting the reports you need to run your business so we knew that end user reporting was a must.

We have enabled customized reports via the Business Intelligence Reporting Tool, BIRT.

Users can design on their desktop environment, run test reports then upload the reports to the Polonious CMS application for future use.

Advanced Reporting Module
With our sister company BizCubed we offer enterprise level reporting tools with features such as exception reporting, scheduled reports, report wizards and designers. An advanced tool enables us to join multiple data sources on the fly or build a data warehouse or OLAP cube depending on your needs. The Pentaho module also includes an executive dashboard for when you want to get an eagle eye view of your business.

Features include;

  • Web Based drag and drop ad hoc reporting - screenshot.

  • Business Intelligence Dashboards (drillable to data sets and indiidual cases) - screenshot.


BPM MODULE
This module is a visual tool for the design of business process that can run tasks in parallel, split, join, create queues and swim lanes with pulling, pushing and escalation dependent on progress through a task.

SUPPORTS

  • Operating Systems; Linux, Windows, Mac OSX, IBM AIX, Sun Solaris and HP-UX.

  • 19 RDBMS databases including PostgreSQL, IBM DB2, Oracle, MySQL and SQL Server.

  • Application Servers; JBOSS, Tomcat and WebSphere.

  • Hardware; from Intel P4 to IBM P-Series 64 CPU Servers.

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-->LINK TO GENERIC INVESTIGATION MIND MAP

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