FEATURES:

* Incidents can be created manually or automatically based on data from external systems or web forms.

* Incidents can be assigned to suppliers or specialists based on region, coverage, skills and more.

* Budgets can be established and tracked.

* Users can access appropriate information about incidents.

* Users can maintain diaries of incidents.

* Documents can be attached to incidents, including images, video and audio files.

* Procedure templates can be created for different types of incidents to standardize business process and increase overall consistency.

* Information about various parties to an incident is centrally stored and maintained.

* All events are logged and time-date stamped.