More
than any other factor the ability to configure an incident
management solution to reflect your business process gives
us the edge over our competition.
The IMS is a configurable platform that you can tune to
your process.
In the past this has been the driving force for many
companies to build their own systems. Now without a large
initial investment and without having to incur ongoing
development costs you can have an enterprise solution to
incident management.
The Polonious CMS application gives you the framework and
tool set that allows you to build your business process
into our application.
You design the templates complete with default Suppliers,
Clients, Business Units (infinite hierarchy), default lead
times to due and review dates and upload standard documents
associated with the incident type template. As well as this
users can define procedures, QA measures, references,
default roles, statuses, certifications and skills
(absolute and graded). Templates can be copied and re used
for similar incident types.
Although a template insures a repeatable business process
we realize that each incident is unique so during the
incident users can steer and document the incident as it
progresses.
SECURE CONTROLLED COLLABORATIVE WORKING
ENVIRONMENT
With
Polonious CMS, progress can be tracked in real time and
findings can be analyzed and reported on instantaneously in
a range of formats to suit internal and external customers.
Once logged in, the user’s view of the world is
dependent on many factors including their role as a
specialist, client, supplier or internal staff and the
business units they are attached to. This is completely
user definable.
Via the dashboard users immediately get their view of their
incidents with statuses and key dates identified.
Users in the field can update incident information directly
with any device that can access the internet.
Managers in the office can access the newly updated data at
the press of a button and share it with internal or
external clients.
Clients and suppliers are always aware of the progress of
their incidents either by automated messaging or by logging
in.
The hub of the system is the shared diary. All the users
have the ability to make diary entries of varying types and
see appropriate entries in the system. Users can enter
text, change status, upload documents or media, check off
completed procedures, record relevant metrics like on site
time, travel time, expenses or kilometers travelled, proof
entries made by others, record complaints or use the diary
entry as a basis to create a report.
If appropriate the new diary entry will be emailed or a
summary sent via text (SMS) or email to interested parties
on its completion. In short the diary keeps everyone
informed.
IF I CAN DO IT FOR FREE ON THE INTERNET WHY CAN’T MY
BUSINESS APPLICATION?
It
can. We know there are a set of features that our customers
expect from a leading application so we included them;
*
AJAX search abilities. These are the drop down menus that
appear automatically when you are typing to make your
selection easier. But we go much further than just giving
you a list of say specialists. If you want we filter the
list by their location, accreditation to work for that
client and skill set.
*
Incident timeline with all diary entries, completed
procedures and key dates viewable.
*
Automated SMS and Email reminders on key dates, change of
status or new diary entries.
*
Click and type SMS and Email integration with the ability
to attach relevant documents.
*
Automated creation of diary entries to record all
communication.
*
The ability to attach any kind of digital data, including
video and audio to the incidents, the incident template or
to the specialist.
*
Powerful text search functions. All the data, word
processing documents, spreadsheets and .PDF files are
searched at once.
*
Complete audit trail with time, date and user stamp.
*
Create templates that use incident data in form letters and
output to .doc .pdf or (Open Standards) .odt
*
QuickSearch ability that takes you straight to the incident
when you type in any of the incident reference numbers.
*
WebForms allow users to report incidents, incidents etc.
via a normal web page that then creates a new incident.
*
Upload investigator logs from spreadsheet entries.
* Generate invoices based on incident data.
* Export data from PCMS and load it into i2 for
intelligence analysis.
* Create parent -> Child relationships between multiple
incidents to manage multiple incidents related to a single
event.
* User defined item types to record the metrics that your
organization needs.
*
Interact with third party applications such as i2
analytics, Fraud Focus Predictive Modeling and external
claims systems.